Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Real Time Displays
June 2007
35
Table 14.
Call History real time display data
Column Name
Description
Threshold
The acceptable amount of time a call can remain at a
particular device or contact center. The administrator
may assign caution and warning threshold values to
each device type, as well as a total threshold value for a
call.
particular device or contact center. The administrator
may assign caution and warning threshold values to
each device type, as well as a total threshold value for a
call.
If a call remains at a device longer than the defined
caution and warning thresholds, a caution or warning
icon is displayed in this field.
caution and warning thresholds, a caution or warning
icon is displayed in this field.
Device
A device that the call has passed through.
Type
The type of device the call has passed through.
Description
Description of the device.
Duration
The amount of time the call spends at a device.
Total
The sum of all the durations listed.