Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Creating Supervisor Work Flows
June 2007
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11. Repeat steps 7 through 10 for the Above and Within thresholds. For Above,
select “Warning” as the display text and set the color to red. For Within, select
“Caution” as the display text and set the color to blue.
“Caution” as the display text and set the color to blue.
12. When you are finished, click OK to enable the work flow. The skill group
names will now be color-coded with text displayed.
Work Flow Actions
There are 5 possible work flow actions that can be triggered by threshold rules. These
actions are:
actions are:
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