Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Supervisor Desktop User Guide
32
June 2007
Agent Call Log
The Agent Call Log real time display is available when you select the Logs node
underneath a specific agent’s name in the Agents tree (see
underneath a specific agent’s name in the Agents tree (see
).
Figure 15.
Agent Call Log real time display.
This display presents a history of the calls made and received by the agent during the
current session. By default, the data displayed is sorted in ascending order by time of
day. The data in the report must be refreshed manually by clicking the Refresh button
on the toolbar.
current session. By default, the data displayed is sorted in ascending order by time of
day. The data in the report must be refreshed manually by clicking the Refresh button
on the toolbar.
Agent ACD State Log
The Agent ACD State Log real time display is available when you select the Logs node
underneath a specific agent’s name in the Agents tree (see
underneath a specific agent’s name in the Agents tree (see
Figure 16.
Agent ACD State Log real time display.
Table 11.
Agent Call Log real time display data
Column Name
Description
Start Time
The time the call was answered.
Direction
Inbound or outbound call.
Answered
(Yes/No) Answered or unanswered call.
Calling Party
The originating phone number.
Called Party
The recipient phone number.
Call Duration
The length of the call.