Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Supervisor Desktop User Guide
68
June 2007
Service Auto-recovery
The service auto-recovery feature allows Supervisor Desktop to automatically recover
its connection to the Cisco services in the event of a service restart or a network
outage.
its connection to the Cisco services in the event of a service restart or a network
outage.
When Supervisor Desktop detects that it is unable to communicate with a service
(generally within three minutes of the service failure), the status bar displays “Partial
Service” or “No Service” to indicate some or all of the services have failed.
(generally within three minutes of the service failure), the status bar displays “Partial
Service” or “No Service” to indicate some or all of the services have failed.
When Supervisor Desktop detects that the service is again available (usually within
one minute of service recovery), the status bar displays “In Service” to indicate that
the services have recovered.
one minute of service recovery), the status bar displays “In Service” to indicate that
the services have recovered.
To learn more about what is affected by the service failure, double-click the status
message on the status bar. Supervisor Desktop displays a popup box (see
message on the status bar. Supervisor Desktop displays a popup box (see
that lists features and indicates if that feature is available or not due to the service
outage.
outage.
Figure 35.
Service Status popup window