Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
Tel:

408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at

http://www.cisco.com/go/trademarks

Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative
purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

UICK

TART

UIDE

Cisco Supervisor Desktop



Cisco Unified Contact Center Enterprise Release 8.5

Toolbar Buttons and Keyboard Shortcuts

Common Tasks

Configuring the Integrated Browser Home Page

Step 1

Choose View > Preferences. The Preferences window appears.

Step 2

Select the Enable Integrated Browser check box.

Step 3

In the left pane, select the Browser node.

Step 4

In the right pane, select a browser tab. Enter an URL in the Browser home
page field and click OK.

Setting Preferences

Step 1

Choose View > Preferences. The Preferences window appears.

Step 2

In the left pane, select a node. The right pane displays that node’s settings.

Step 3

Change values as desired, then click OK.

Setting Up a Supervisor Work Flow

Step 1

Choose Tools > Supervisor Work Flow Administrator.

Step 2

Click Add. The Add New Work Flow window appears.

Step 3

Type a name, then click OK. The Skill Group Selection window appears.

Step 4

Select a skill group from the Available Skill Groups list, then click the left
arrow. Repeat if additional skill groups are desired. Click OK when done.

Step 5

In the Supervisor Work Flow Setup window, complete the following steps.

Select one or both of the Calls Waiting and Current Oldest check boxes.

Set the upper and lower limits for the threshold(s) you selected.

Add the actions to be triggered when the threshold(s) is/are crossed.

Step 6

Click OK twice to enable the work flow and exit Work Flow Administrator.