Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Supervisor Desktop User Guide
70
March 25, 2013
The Supervisor Record Viewer displays the following information:
To start Supervisor Record Viewer:
1. From the Supervisor Desktop menu bar, choose Tools > Recorded Files.
Supervisor Record Viewer starts with no day selected.
2. From the Day Select section, click one of the radio buttons to view the
recordings made by your team on that date.
To listen to a recording:
1. From the Day Select section of Supervisor Record Viewer, click the radio
button for the date of the recording you want to review.
You can also click the Extended Lifetime radio button to view a list of all
recordings that have been tagged for extended 30-day archiving.
recordings that have been tagged for extended 30-day archiving.
2. Select the recording you want to review.
Figure 39.
Supervisor Record Viewer toolbar
Table 22.
Supervisor Record Viewer fields
Column Name
Description
Agent
The name of the agent whose call is recorded.
Team
The team to which the agent belongs.
Time
The time the recording was made.
Duration
The length of the recording in hh:mm:ss format.
Lifetime
The length of time the recording is archived: Normal is 7 days,
Extended is 30 days.
Extended is 30 days.
Date Recorded
(Appears only when “Extended Lifetime” is selected in Day
Select) The date the recording was made.
Select) The date the recording was made.
Play
Play & Save
Stop
Set Extended Lifetime
Set Normal Lifetime
Delete
Volume Control
Pause