Cisco Cisco Agent Desktop 8.5 Betriebsanweisung
Real Time Displays
March 25, 2013
29
is configurable and ranges from every 5 to 60 seconds. By default it is every
15 seconds.
15 seconds.
The graphical display consists of two pie charts, which show the percentage of time a
specific agent spends in various ACD states compared to the percentages spent by
the team as a whole (
specific agent spends in various ACD states compared to the percentages spent by
the team as a whole (
The ACD states compared are:
■
Ready
■
Not Ready
■
Talking
■
After Call Work (Work Ready and Work Not Ready)
■
Other (all other ACD states not listed here)
Figure 14.
Agent vs. Team Percent Time in State Display
Table 15.
Agent vs. Team Statistics Display data
Name
Description
ID
Identifies the statistics as for the selected agent or the team.
Logon
Time
The amount of time the agent and team have been logged into Agent
Desktop.
Desktop.