Cisco Cisco Agent Desktop 8.0

Work flows are now divided into Voice Contact Work Flows and Agent Management Work Flows.

The Time of Day event has been added to Agent Management Work Flows.

Work flows now fully support Cisco Outbound Option calls.

Reason codes can be defined and enabled separately for the Not Ready and Logout states.

Large or small icons can be configured for the Cisco Agent Desktop toolbar.

Cisco Outbound Option now has its own toolbar, the appearance of which depends on the dialing 
mode selected for the calling campaign.

The administrator can monitor CAD services via the new Cisco Desktop Monitoring Console.

Desktop monitoring does not function with some NIC cards. The Intel PRO/100 and PRO/1000 NIC card 
series are unable to detect both voice packets and data packets in a multiple VLAN environment, which 
prevents desktop monitoring from functioning properly. These NIC cards do not fully support NDIS 
Promiscuous Mode settings.

A workaround solution is available from the Intel Technical Support website (Solution ID: CS-005897). 
Other solutions include:

Using another type of NIC cards that is fully NDIS compliant. For a procedure for testing if a NIC 
card is fully NDIS compliant, see www.cisco.com/en/US/customer/products/sw/custcosw/
ps427/prod_tech_notes_list.html). 

Monitoring agents via a VoIP Monitor server.

Cisco IP Phone Agent does not support Cisco Outbound Option.

CAD 7.0(0) works only with Cisco IPCC Enterprise and Hosted Editions 7.0. To stage an upgrade, you 
may run CAD 4.6 or 6.0 while upgrading to IPCC Enterprise and Hosted Editions 7.0, and then, when a 
stable system is verified, upgrade CAD to 7.0(0). Running previous versions of CAD with IPCC 
Enterprise and Hosted Editions 7.0 is recommended only while staging upgrades.