Cisco Cisco Agent Desktop 10.0

Supervisor Record Viewer—If Cisco Supervisor Desktop is running on the PC

Cisco Desktop Administrator (administrator.exe)—If Cisco Desktop Administrator is running on 
the PC

Cisco Desktop Administrator (IPCCAdm.exe)—If Cisco Desktop Administrator is running on the 
PC

Cisco Desktop Administrator (Personnel.exe)—If Cisco Desktop Administrator is running on the 
PC

Cisco Desktop Administrator (SplkView.exe)—If Cisco Desktop Administrator is running on the 
PC

Cisco Desktop Administrator (TSSPAdm.exe)—If Cisco Desktop Administrator is running on the 
PC

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Desktop monitoring does not function with some NIC cards. The Intel PRO/100 and PRO/1000 NIC card 
series are unable to detect both voice packets and data packets in a multiple VLAN environment, which 
prevents desktop monitoring from functioning properly. These NIC cards do not fully support NDIS 
Promiscuous Mode settings.

A workaround solution is available from the Intel Technical Support website (Solution ID: CS-005897). 
Other solutions include:

Using another type of NIC card that is fully NDIS-compliant. For a procedure for testing if a NIC 
card is fully NDIS-compliant, see www.cisco.com/en/US/customer/products/sw/custcosw/
ps427/prod_tech_notes_list.html).

Monitoring agents via a VoIP Monitor server.

Enterprise Data cannot correctly display data passed to it by ICM that contains the pipe ( | ) character. 
ICM allows this character; Enterprise Data does not. The enterprise data may be truncated, or not appear 
at all.

Cisco IP Phone Agent does not support Cisco Outbound Option.

Cisco IP Phone Agent is not localized for Japan.

The CAD 4.4 Sync Server is not compatible with ICM 5.0. Therefore, CAD 4.4 must be upgraded to 
CAD 4.6 before ICM 4.6 is upgraded to ICM 5.0 in order to function correctly.