Cisco Cisco Agent Desktop 10.0
6
Release Notes for Cisco Agent Desktop 4.6.0
78-xxxxx-xx
Open Caveats
Open Caveats
Resolved Caveats
Table 1
Open caveats for Cisco Agent Desktop 4.6.0
DDTS Number
Explanation
CSCma24851
Symptom:
Enterprise Data history does not show the correct amount of time spent by a call
in the IVR.
Enterprise Data history does not show the correct amount of time spent by a call
in the IVR.
Condition:
This problem occurs in ICM 5.0(0) SR2.
This problem occurs in ICM 5.0(0) SR2.
Workaround:
No workaround is currently available.
No workaround is currently available.
CSCma24909
Symptom:
Enterprise Data values are sometimes missing when ACD calls are delivered.
Enterprise Data values are sometimes missing when ACD calls are delivered.
Condition:
This problem occurs in ICM 5.0(0) SR2.
This problem occurs in ICM 5.0(0) SR2.
Workaround:
The CAD code has been revised to fix this problem.
The CAD code has been revised to fix this problem.
CSCma25282
Symptom:
The Media Client executable is not properly shut down when an agent using
media termination on an NT workstation exits CAD.
The Media Client executable is not properly shut down when an agent using
media termination on an NT workstation exits CAD.
Condition:
This problem occurs in ICM 5.0(0) SR2.
This problem occurs in ICM 5.0(0) SR2.
Workaround:
No workaround is available.
No workaround is available.
CSCma26589
Symptom:
IP Phone service stops when an instance of Cisco Desktop Administrator is
installed on the same box as IP Phone service.
IP Phone service stops when an instance of Cisco Desktop Administrator is
installed on the same box as IP Phone service.
Condition:
This problem occurs if the IP Phone Agent server is already installed on the box.
This problem occurs if the IP Phone Agent server is already installed on the box.
Workaround:
Restart the IP Phone Agent service and the Tomcat service after installing
Administrator.
Restart the IP Phone Agent service and the Tomcat service after installing
Administrator.
Table 2
Resolved caveats for Cisco Agent Desktop 4.6.0
DDTS Number
Explanation
CSCma23691
An error occurs when trying to view the CAD Installation Guide.
CSCma24504
After upgrading, the logical contact center is not found in the dropdown list.
CSCma24639
The secondary LDAP server fails to start after installation.
CSCma24702
Blind transfer needs to be a single-step transfer in CAD.