Cisco Cisco Agent Desktop 8.0 Technische Referenzen
Cisco CAD Service Information
240
May 2007
Problem
The message, “At least one or more errors occurred during
synchronization” appeared when the administrator performed
synchronization in Desktop Administrator.
synchronization” appeared when the administrator performed
synchronization in Desktop Administrator.
Solution
Check the Sync Service log file. If the logged error points to Unified ICM
database ODBC connection failure, then make sure that:
database ODBC connection failure, then make sure that:
■
the user account that the Sync Service is running has privileges
to open a Name Pipe connection (if Named Pipes are being
used).
to open a Name Pipe connection (if Named Pipes are being
used).
■
If the logged error was “…could not prepare SQL statement” then
make sure that the Unified ICM peripheral ID key that is under
LCC\Application Data\Site Setup in LDAP has a value.
make sure that the Unified ICM peripheral ID key that is under
LCC\Application Data\Site Setup in LDAP has a value.
■
If the logged error points to LDAP connection failure, then make
sure that the LDAP Service is running and that the LDAP_HOSTA
registry setting in HKEY_LOCAL_MACHINE\SOFTWARE\
Spanlink\Site Setup has the correct value.
sure that the LDAP Service is running and that the LDAP_HOSTA
registry setting in HKEY_LOCAL_MACHINE\SOFTWARE\
Spanlink\Site Setup has the correct value.
Problem
Voice traffic generated by Desktop Monitoring, the VoIP Monitor
Service, and the Recording Playback Service is not tagged for QoS
(quality of service).
Service, and the Recording Playback Service is not tagged for QoS
(quality of service).
Solution
Winsock QoS is disabled for Windows XP and Server 2000/2003 by
default, and must be enabled through the Windows registry.
default, and must be enabled through the Windows registry.
Follow these steps to enable the QoS Setting for VoIP Services on
Windows 2000, Windows XP, or Windows Server 2003:
Windows 2000, Windows XP, or Windows Server 2003:
If you are running Windows 2000:
1.In the Registry Editor, access the key
HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Services\TcpIp\Parameters
CurrentControlSet\Services\TcpIp\Parameters
2.On the Edit menu, click Add Value.
3.In the Value name box, type DisableUserTOSSetting.
4.In the Data Type list, click REG_DWORD, and then click OK.
5.In the Data box, type a value of 0 (zero), and then click OK.
If you are running Windows XP or Windows Server 2003:
1.In the Registry Editor, access the key