Cisco Cisco Agent Desktop 8.0 Technische Referenzen
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Enhanced Version
Cisco Agent Desktop Quick Reference Guide
Alternate Between Calls
The Alternate function enables you to switch between two parties before transferring
a call, or between a conference call and another party before adding that party to the
conference.
a call, or between a conference call and another party before adding that party to the
conference.
Before finalizing a supervised transfer or supervised conference, click
Alternate to switch between the two calls.
Alternate to switch between the two calls.
Send a Chat Message During a Conference Call
Step 1
While on a conference call, enter your message in the Call/Chat text pane.
Step 2
Check the message recipient: Supervisor, Conference, or both.
Step 3
Click Send.
Note
Your message will be sent only to conference participants who are
in your logical contact center. Other participants will not receive it.
in your logical contact center. Other participants will not receive it.
Send a Chat Message to Your Supervisor
Step 1
In the Call/Chat window, enter your message in the text pane.
Step 2
Click Send.
Note
Your supervisor must be monitoring your team to receive the
message.
message.