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Cisco
Cisco Agent Desktop 9.0
Technische Referenzen
Cisco Cisco Agent Desktop 9.0 Technische Referenzen
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Contents
1
VoIP Monitoring Concepts
7
■
Introduction 7
Definitions 7
■
Capturing an IP Phone Call 12
■
Accessing Audio Streams 14
Identifying Audio Streams 16
Packet Capture Methods 17
Desktop Capture Method 18
Server Capture Method 19
Unified CM Capture Method (UCCE Live Monitoring Only) 21
2
Deployment Issues
23
■
Introduction 23
■
Deployment Issues 24
Desktop Capture Method Used for Remote Agents 24
Server Capture Method Used for Mobile Agents 25
Packet Capture Methods Used in Cisco Monitoring and Recording
Software 27
Cisco Agent Desktop 27
NDIS-Compliant NICs 28
Agent Phones 28
Desktop Capture Method 29
Server Capture Method 29
Unified CM Capture Method 29
SPAN 29
RSPAN 31
VLANs 33
Port Traffic Direction 35
Media Mixing 39
Gateway SPAN Sniffing 41
Trunk Port Monitoring 42
MAC Address Changes Due to Layer 2 Routing Devices 42
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