Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung
Why Does Cisco Agent Desktop Go into Work
State after Finishing a Call and Disconnecting?
State after Finishing a Call and Disconnecting?
Document ID: 44782
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Resolution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Problem
Resolution
Related Information
Introduction
This document describes why Cisco Agent Desktop goes into the Work State instead of the Ready State
after it finishes a call and disconnects.
after it finishes a call and disconnects.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager
•
Cisco Customer Response Solutions (CRS)
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager 3.2.x
•
Cisco CRS 3.x
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
After the Agent finishes a call and disconnects, Cisco IP Integrated Contact Distribution (IP ICD) puts the
agent in the Work State, as shown in Figure 1.
agent in the Work State, as shown in Figure 1.