Cisco Cisco Agent Desktop 8.0

The VoIP Monitor service is targeted specifically for the Cisco line of Catalyst 
switches. It may work with other switches that offer VoIP traffic, but it has not 
been tested on other switches at this time.

There are differences among the Cisco Catalyst switches that you need to be 
aware of when installing and configuring the VoIP Monitor service software. The 
switch issues that are known at this time are shown in the tables below.

For certain switches, the ability to set up SPAN, or something similar in func-
tionality, does not exist. In these cases, the VoIP Monitor service will not work 
because there is no method for giving the monitor software access to the voice 
traffic. 

The following Catalyst switches do not support SPAN:

1700

2100

2800

2948G-L3

4840G

In some cases, it is desirable to use RSPAN in a VoIP Monitor service deploy-
ment. Not all switches support RSPAN. 

In some cases, a switch may not support RSPAN, but may be an intermediate 
switch within an RSPAN configuration. 

The following Catalyst switches do not support RSPAN:

1200

1900

2820

2900

2900XL

2926GS

2926F

2926T