Cisco Cisco Agent Desktop 8.0 Datenbogen
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Data Sheet
Cisco Agent Desktop for Cisco Unified Contact
Center Enterprise 9.0
Center Enterprise 9.0
Cisco
®
Unified Communications Solutions unify voice, video, data, and mobile
applications on fixed and mobile networks, enabling easy collaboration every time
from any workspace.
from any workspace.
Product Overview
Cisco Agent Desktop is the tightly integrated computer telephony interface (CTI)-enabled productivity and
management software suite for the Cisco Unified Contact Center Enterprise. The packaged components offer
customer contact teams powerful tools to increase productivity, reduce operational costs, and improve customer
satisfaction.
The suite, which is deployed as a co-resident component of a Cisco Unified Contact Center Enterprise Peripheral
Gateway, includes a comprehensive collection of applications that deliver a rich set of services and call-event data
to contact center agents and supervisors operating in a Microsoft Windows, web, or IP phone service environment.
For contact center agents:
●
Cisco Agent Desktop: Windows-based agent desktop application that includes Cisco Collaboration and
Cisco Unified Presence integration, and work flow and enterprise application integration
●
Cisco Agent Desktop-Browser Edition: Java-based agent desktop application supported in a Windows and
Red Hat Linux environment
●
Cisco IP Phone Agent: IP phone-based agent desktop application
For contact center supervisors:
●
Cisco Supervisor Desktop: Windows-based supervisor desktop application that provides team
management, monitoring, and collaboration capabilities
For contact center administrators:
●
Cisco Desktop Administrator: Browser-based administrator configuration module
●
Cisco Work Flow Administrator: Windows-based administrator application that manages application work
flow and enterprise application integration
The agent and supervisor desktop products can be displayed in English as well as Brazilian Portuguese, Canadian
French, simplified and traditional Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean,
Norwegian, Polish, Russian, Swedish, Spanish, and Turkish. (Note: Only a single language may be deployed
within a peripheral gateway pair. All agent and supervisor desktops associated with that peripheral gateway or
Cisco Agent Desktop suite instance will display the same language.)
The Cisco Agent Desktop suite has three bundles: Standard, Enhanced, and Premium. Application and feature
availability within these bundles varies; your selection of a bundle should match your customer contact interaction
management requirements.