Cisco DNCS System Release 2.7 3.7 4.2 Betriebsanweisung
Appendix B
Troubleshooting
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738163 Rev C
Troubleshooting Tips
The following table includes common situations that might prevent you from seeing
logos or from seeing the correct logo on a set-top. If you are still experiencing
difficulties after trying the suggestions provided, please call Cisco Services for
further assistance.
Issue
Task
The set-top box cannot read files
from BFS
Make sure that the logo files are stored in the correct
directories on BFS
Note: If you are not familiar with troubleshooting the
Note: If you are not familiar with troubleshooting the
BFS, call Cisco Services.
No logo or an incorrect logo
appears in screens and banners
Check the Logo entry in the SAM Service List on
the DNCS for a particular service to ensure that
the correct logo ID is entered
Check that the server name, directory names, and
file names are formatted correctly