Cisco Cisco StadiumVision Director Wartungshandbuch
Escalation Process
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Customers and Partner should have list of current Smart Net contract
numbers for their customers.
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For Severity 1 & 2 issues contact Cisco Technical Support using telephone.
U.S./Canada: 800-553-2447
Numbers for other theaters:
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For Severity 3 & 4 issues/questions contact Cisco Technical Support using
online service request tool:
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When using online tool or calling Technical Support you will need the
following information:
–
Contact Number
–
Serial Number of item in question
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Ensure your Smart Net contract covers both hardware and software updates.
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Make sure you and your customer are paying attention to renewal dates –
don’t let your contract lapse.
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