Cisco Cisco StadiumVision Director Manuale Di Manutenzione

Escalation Process

•

Customers and Partner should have list of current Smart Net contract

numbers for their customers.

•

For Severity 1 & 2 issues contact Cisco Technical Support using telephone.

U.S./Canada: 800-553-2447

Numbers for other theaters:

•

For Severity 3 & 4 issues/questions contact Cisco Technical Support using

online service request tool:

•

When using online tool or calling Technical Support you will need the

following information:

–

Contact Number

–

Serial Number of item in question

•

Ensure your Smart Net contract covers both hardware and software updates.

•

Make sure you and your customer are paying attention to renewal dates –

don’t let your contract lapse.