Cisco Cisco Unified Contact Center Express 9.0(1) Fehlerbehebungsanleitung
Problem
When you attempt to run a real time report from the Customer Response Application (CRA) Administration
web page (see Figure 1), the report fails, and this error message appears:
web page (see Figure 1), the report fails, and this error message appears:
Unable to connect to the server
Figure 1 Run a Real Time Report from the CRA Administration Web Page
Cause
This error can occur due to one of these reasons:
The proxy server setting on the browser impedes the original Remote Method Invocation (RMI)
communication.
communication.
•
Either the Response Time Reporter (RTR) subsystem or the database subsystem is not running.
•
The Network Interface Card (NIC) binding order is incorrect.
•
Solution
This section provides step−by−step procedures to rectify the problem, depending on the cause.
Solution for Cause 1: Improper Proxy Server Setting
You can turn off the proxy server setting for the browser to solve this problem. Complete these steps:
Open an Internet Explorer browser window.
1.
Select Tools > Internet Options.
The Internet Options dialog box appears.
2.
Click the Connections tab (see Figure 2).
3.
Click LAN Settings.
4.