Cisco Cisco Customer Response Solution Downloads Fehlerbehebungsanleitung
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Backup, Restore, and Update Problems
Backup, Restore, and Update Problems
This section contains the following troubleshooting tips on Backup, Restore, and Update problems:
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Backup, Restore, and Upgrade cannot be started from a client desktop
Symptom
Backup, Restore, and Upgrade cannot be started from a client desktop.
Error Message Backup and Restore or Upgrade displays an exception or a 'Page Not
Found' message.
Found' message.
Possible Cause
When an exception is displayed by Backup and Restore or Upgrade, please check the logs
in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will
show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not
Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service
has restarted for some reason.
show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not
Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service
has restarted for some reason.
Recommended Action
Start Backup and Restore or Upgrade from the Cisco Unified CCX server desktop.
During Backup, Restore, or Upgrade, an exception is seen in user interface
Symptom
During Backup, Restore, or Upgrade, an exception is seen.
Error Message To see the error message, open the C:\Program
Files\wfavvid\log\MCVD\MCVDXXX.log where the time of the failure occurred. Search
Files\wfavvid\log\MCVD\MCVDXXX.log where the time of the failure occurred. Search
for the keyword: 'BACKUP_FAILED', 'RESTORE_FAILED', or 'UPGRADE_FAILED' based on
type of failure. An exception with stack trace will be shown next to this text.
From the error message, go down to the last exception shown and look for the following keyword to see
which component failed:
which component failed:
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com.cisco.archive.* - Indicates general issue with ArchiveManager.