Cisco Cisco Agent Desktop 8.0 Anleitung Für Quick Setup
November 2013
101
send those packets to the VoIP Monitor service, and the conversation cannot
be heard. For this reason, monitoring and recording calls from one mobile
agent to another mobile agent is not supported.
be heard. For this reason, monitoring and recording calls from one mobile
agent to another mobile agent is not supported.
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Mappings between the agent voice gateways and VoIP Monitor services must
be configured using Cisco Desktop Administrator. For instructions, see the
section about mobile agent monitoring in the Cisco Desktop Administrator
User Guide.
be configured using Cisco Desktop Administrator. For instructions, see the
section about mobile agent monitoring in the Cisco Desktop Administrator
User Guide.
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Cisco Catalyst switches use SPAN (Switched Port ANalyzer) to monitor ports,
which is required for mobile agent monitoring. For this reason, VoIP Monitor
services must be connected to Cisco Catalyst switches that can sniff the
agent voice gateways.
which is required for mobile agent monitoring. For this reason, VoIP Monitor
services must be connected to Cisco Catalyst switches that can sniff the
agent voice gateways.
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The VoIP Monitor service identifies voice packets using the IP address of the
agent voice gateways. The layer-2 MAC address rewrite issues associated with
server monitoring/recording of non-mobile agents does not apply.
agent voice gateways. The layer-2 MAC address rewrite issues associated with
server monitoring/recording of non-mobile agents does not apply.
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Mobile Agent Monitoring is part of a VoIP Monitor service method.
Configuration is also required on the switch in this case. A SPAN session is
required for each Agent Voice Gateway that the Monitor Server will be
monitoring.
Configuration is also required on the switch in this case. A SPAN session is
required for each Agent Voice Gateway that the Monitor Server will be
monitoring.