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Cisco
Cisco Agent Desktop 8.0
Anleitung Für Quick Setup
Cisco Cisco Agent Desktop 8.0 Anleitung Für Quick Setup
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Contents
1
VoIP Monitoring Concepts
7
■
Introduction 7
Definitions 8
■
Capturing an IP Phone Call 11
■
Accessing Audio Streams 13
Identifying Audio Streams 15
Packet Capture Methods 16
Desktop Capture Method 17
Server Capture Method 18
Unified CM Capture Method 19
2
Deployment Issues
23
■
Introduction 23
Remote Agents 23
Mobile Agents 25
Packet Capture Methods Used in Cisco Monitoring and Recording
Software 26
Cisco Agent Desktop 26
Quality Monitoring 27
NDIS-Compliant NICs 29
Agent Phones 29
Desktop Capture Method 29
Server Capture Method 30
Unified CM Capture Method 30
SPAN 30
RSPAN 32
VLANs 34
Port Traffic Direction 36
Media Mixing 40
Gateway SPAN Sniffing 42
Trunk Port Monitoring 43
MAC Address Changes Due to Layer 2 Routing Devices 43
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