Cisco Cisco Agent Desktop 8.0 Anleitung Für Quick Setup

Configuring and Troubleshooting VoIP Monitoring

November 2013

We also find out that

■

Only the agents on the third floor will be monitored.

How many contact center sites are there?

Is agent-to-agent recording or monitoring required?

Rec: Yes

Mon: No

Do agents with desktops share a network connection with their IP
phone?

Yes

How many agents use soft IP phones on their desktop?

Figure 26.

Redundant Systems network diagram

Table 7.

Redundant Systems questionnaire (cont’d)

Question

Answer