Cisco Cisco IPCC Web Option Designanleitung
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Chapter 3 Design Considerations for High Availability
Cisco Email Manager Option
Server to reduce the data traffic from the agent browser clients to the Cisco Email Manager server.
Additionally, multiple UI servers could be configured for agents to have a redundant/secondary path
to access the email application. (See
Additionally, multiple UI servers could be configured for agents to have a redundant/secondary path
to access the email application. (See
.)
Figure 3-11
Single Cisco Email Manager Server
Figure 3-12
Multiple UI Servers
Database Server
Machine
CEM Server
Machine
126034
SpellServer
UIServer
RServer
TServer
Inbasket
CEM DB CCL DB
Agent Browsers
Administrative
Browsers
Database Server
Machine
CEM Server
Machine
UIServer Machine
126035
SpellServer
UIServer
RServer
TServer
Inbasket
CEM DB CCL DB
Agent Browsers
Administrative
Browsers
UIServer Machine
UIServer
Agent Browsers