Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

ICM WebView Online Help

Call Type Reports

caltyp21: Call Type Half Hour Report

Tasks that have been offered to this call type. Tasks offered = tasks handled + 

tasks abandoned + return busy + return ring + default treatment + network 

routed + overflowout.
Derived from: Call_Type_Half_Hour.CallsOfferedHalf

The number of tasks removed from queue to be routed during the half-hour 

interval.
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf

The number of tasks of this call type handled for the service ending during the 

half-hour.
Derived from: Call_Type_Half_Hour.CallsHandledHalf

Includes tasks that abandon while listening to IVR and tasks that abandoned 

while offered to the agent or on route to the agent's phone or redirected tasks.
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf + 

Call_Type_Half_Hour.IncomplleteCallsToHalf 

The number of tasks of this type that ICM software routed to the Busy target 

during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf

The number of tasks of this type that ICM software routed to the Ring target 

during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnRingToHalf

Calls that have been given default treatment or release or end nodes.
Derived from: Call_Type_Half_Hour.ICRDefaultRoutedToHalf

For pre-routed tasks, the carrier decides where to route the call.
Derived from: Call_Type_Half_Hour.NetworkDefaultRoutedToHalf