Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

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Call Type Reports

caltyp21: Call Type Half Hour Report

Overflow Out

Calls that executed a Requalify or Call Type node and overflowed to another

call type.
Derived from: Call_Type_Half_Hour.OverflowOutHalf

% Queued

The percentage of all the tasks that came in during the half hour that waited in

a queue.
Derived from: (Call_Type_Half_Hour.RouterQueuedCallsToHalf /

Call_Type_Half_Hour.CallsOfferedHalf)

% Aban

The percentage of all the tasks that came in during the half hour that were

abandoned.
Derived from: (Call_Type_Half_Hour.RouterCallsAbandQToHalf /

Call_Type_Half_Hour.CallsOfferedHalf)

Avg Aban Delay Time

The average delay time of abandoned calls in queue for this call type during

the current half-hour interval.
Derived from: Call_Type_Half_Hour.DelayQAbandTimeHalf /

Call_Type_Half_Hour.RouterCallsAbandQToHalf

Call Type Summary

A summary of each field for each call type.

Report Summary

A summary of each field for all call types.