Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung
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Trunk Group and IVR IPCC Reports
trkgrp12: Trunks Historical All Fields Report
Data:
Enterprisename
The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName
Derived from: Trunk_Group.EnterpriseName
DateTime
The ICM Central Controller date and time that this data was last updated.
Derived from: Trunk_Group_Half_Hour.DateTime
Derived from: Trunk_Group_Half_Hour.DateTime
Trunk ID
The ID number of the Trunk group.
Derived from: Trunk_Group_Half_Hour.TrunkGroupID
Derived from: Trunk_Group_Half_Hour.TrunkGroupID
TimeZone
The time zone for the date and time. The value is the offset in minutes from
GMT.
Derived from: Trunk_Group_Half_Hour.TimeZone
Derived from: Trunk_Group_Half_Hour.TimeZone
Aban
The number of tasks to the trunk group abandoned in queue during the
current half-hour interval.
Derived from: Trunk_Group_Half_Hour.CallsAbandonedToHalf
Derived from: Trunk_Group_Half_Hour.CallsAbandonedToHalf
Tasks In
The number of inbound tasks received on the trunk group during the current
half-hour interval.
Derived from: Trunk_Group_Half_Hour.CallsInToHalf
Derived from: Trunk_Group_Half_Hour.CallsInToHalf
In Service
The number of trunks in the trunk group in service now.
Derived from: Trunk_Group_Half_Hour.TrunksInService
Derived from: Trunk_Group_Half_Hour.TrunksInService
Tasks Out
The number of outbound tasks received on the trunk group during the current
half-hour interval.
Derived from: Trunk_Group_Half_Hour.CallsOutToHalf
Derived from: Trunk_Group_Half_Hour.CallsOutToHalf
Busy All
The total number of seconds during the current half-hour interval that all
trunks in the group were busy.
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf