Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung
12-26
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Trunk Group and IVR IPCC Reports
trkgrp12: Trunks Historical All Fields Report
In Service Time
The total number of seconds trunks in the group have been in service during
the current half-hour interval.
Derived from: Trunk_Group_Half_Hour.InServiceTimeToHalf
Derived from: Trunk_Group_Half_Hour.InServiceTimeToHalf
Idle
The number of non-busy trunks in the group now.
Derived from: Trunk_Group_Half_Hour.TrunksIdle
Derived from: Trunk_Group_Half_Hour.TrunksIdle
Inbound Time
The total number of seconds trunks in the group have been in use for inbound
tasks during the current half-hour interval.
Derived from: Trunk_Group_Half_Hour.InUseInboundTimeToHalf
Derived from: Trunk_Group_Half_Hour.InUseInboundTimeToHalf
Recovery Day
A value used internally by ICM software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryDay
Derived from: Trunk_Group_Half_Hour.RecoveryDay
Outbound Time
The total number of seconds trunks in the group have been in use for
outbound tasks during the current half-hour interval.
Derived from: Trunk_Group_Half_Hour.InUseOutboundTimeToHalf
Derived from: Trunk_Group_Half_Hour.InUseOutboundTimeToHalf
Recovery Key
A value used internally by ICM software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryKey
Derived from: Trunk_Group_Half_Hour.RecoveryKey