Cisco Cisco Unified Contact Center Enterprise 9.0(2) Betriebsanweisung
13-12
ICM WebView Online Help
About IPCC Reports
IPCC Skill Group Reports
real-time
Real-time status data for enterprise skill
groups.
This report displays the same data as the
perskg20 report, except that this report is
first organized by enterprise skill group.
Note: If a call is queued to an Enterprise
skill group, then the call will be queued at
each peripheral skill group. Therefore one
call queued to an Enterprise skill group
composed of five peripheral skill groups will
show up as 5 calls.
historical
A table summary of call statistics for each
enterprise skill group for the selected
half-hour(s).
This report displays the same data as the
perskg21 report, except that this report is
first organized by enterprise skill group.
historical
A table summary of call statistics for each
enterprise skill group for the selected
day(s).
This report displays the same data as the
perskg22 report, except that this report is
first organized by enterprise skill group.
historical
A table summary of agent performance for
each enterprise skill group for the selected
half-hour(s).
This report displays the same data as the
perskg23 report, except that this report is
first organized by enterprise skill group.
historical
A table summary of agent performance for
each enterprise skill group for the selected
day(s).
This report displays the same data as the
perskg24 report, except that this report is
first organized by enterprise skill group.
historical
A table of consolidated call and enterprise
skill group statistics for the selected half
hour(s).
This report displays the same data as the
perskg25 report, except that this report is
first organized by enterprise skill group.
Table 13-7 IPCC Skill Group Reports (continued)
Template
Type
Description