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About IPCC Reports

IPCC Skill Group Reports

historical

A table of consolidated call and enterprise 

skill group statistics for the selected day(s).

This report displays the same data as the 

perskg26 report, except that this report is 

first organized by enterprise skill group.

historical

A table of all fields in the 

Skill_Group_Half_Hour table sorted by 

enterprise skill group name. This report is 

for on-line viewing, or for export to 

Microsoft Excel.

This report displays the same data as the 

perskg27 report, except that this report is 

first organized by enterprise skill group.

real-time

A table of all fields in the 

Skill_Group_Real_Time table sorted by 

enterprise skill group name. This report is for 

on-line viewing, or for export to Microsoft 

Excel.

This report displays the same data as the 
perskg28 report, except that this report is 
first organized by enterprise skill group.

real-time

A table of all the agents that are configured 

for the selected enterprise skill group(s), but 

currently not logged in. 

This report displays the same data as the 
perskg29 report, except that this report is 
first organized by enterprise skill group.

Note: If an agent is a member of an enter-
prise skill group, then the agent will be con-
sidered logged into each peripheral skill 
group. Therefore, one agent logged into one 
enterprise skill group composed of five 
peripheral skill groups will show up as 5 
agents.