Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

IPCC Call Type Report Templates caltyp33: Call Type Abandon/Answer Cumulative Distribution by Half Hour Report

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

< Interval 3: Aban

The number of calls abandoned up to interval 3. The system default interval 3 is 60
seconds (1 minute). For example: < 01:38

Derived from: Call_Type_Half_Hour.AbandInterval3

< Interval 4: Ans

The number of calls answered up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08

Derived from: Call_Type_Half_Hour.AnsInterval4

< Interval 4: Aban

The number of calls abandoned up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08

Derived from: Call_Type_Half_Hour.AbandInterval4

< Interval 5: Ans

The number of calls answered up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08

Derived from: Call_Type_Half_Hour.AnsInterval5

< Interval 5: Aban

The number of calls abandoned up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08

Derived from: Call_Type_Half_Hour.AbandInterval5

< Interval 6: Ans

The number of calls answered up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08

Derived from: Call_Type_Half_Hour.AnsInterval6

< Interval 6: Aban

The number of calls abandoned up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08

Derived from: Call_Type_Half_Hour.AbandInterval6

< Interval 7: Ans

The number of calls answered up to interval 7. The system default interval 7 is 300
seconds (5 minutes). For example: < 13:08

Derived from: Call_Type_Half_Hour.AnsInterval7

< Interval 7: Aban

The number of calls abandoned up to interval 7. The system default interval 7 is 300
seconds (5 minutes). For example: < 13:08

Derived from: Call_Type_Half_Hour.AbandInterval7