Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templatescaltyp33: Call Type Abandon/Answer Cumulative Distribution by Half Hour Report
< Interval 8: Ans
The number of calls answered up to interval 8. The system default interval 8 is 600
seconds (10 minutes). For example: < 23:08
seconds (10 minutes). For example: < 23:08
Derived from: Call_Type_Half_Hour.AnsInterval8
< Interval 8: Aban
The number of calls abandoned up to interval 8. The system default interval 8 is 600
seconds (10 minutes). For example: < 23:08
seconds (10 minutes). For example: < 23:08
Derived from: Call_Type_Half_Hour.AbandInterval8
< Interval 9: Ans
The number of calls answered up to interval 9. The system default interval 9 is 1200
seconds (20 minutes). For example: < 43:08
seconds (20 minutes). For example: < 43:08
Derived from: Call_Type_Half_Hour.AnsInterval9
< Interval 9: Aban
The number of calls abandoned up to interval 9. The system default interval 9 is 1200
seconds (20 minutes). For example: < 43:08
seconds (20 minutes). For example: < 43:08
Derived from: Call_Type_Half_Hour.AbandInterval9
Total: Ans
The total number of calls answered for the selected time period.
For example: > 43:08
For example: > 43:08
Derived from: Call_Type_Half_Hour.AnsInterval10
Total: Aban
The total number of calls abandoned for the selected time period.
For example: > 43:08
For example: > 43:08
Derived from: Call_Type_Half_Hour.AbandInterval10
Call Type Summary
A summary of each field for each call type.