Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung
Index
IN-2
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Agent Team Incoming/Outgoing Task Durations With
Agent Detail Half Hour
agteam34
Agent Team Incoming/Outgoing Task Durations With
Agent Detail Daily
agteam35
Agent Team Incoming/Outgoing Task Durations Half
Hour
agteam36
Agent Team Incoming/Outgoing Task Durations
Daily
agtper03
Agent Peripheral Media Logout Status Report
agtper04
Agent Peripheral Task Detail Activity Report
agtper05
Agent Peripheral Task Detail Performance Report
agtper20
Agent Peripheral Real Time Report
agtper21
Agent Peripheral Task Summary Half Hour Report
agtper22
Agent Peripheral Task Summary Daily Report
agtper23
Agent Peripheral Performance Summary Half Hour
Report
agtper24
Agent Peripheral Performance Summary Daily
Report
agtper25
Agent Peripheral Consolidated Half Hour Report
Template
agtper26
Agent Peripheral Consolidated Daily Report
agtper27
Agent Peripheral Historical All Fields Report
agtper28
Agent Peripheral Real Time All Fields Report
agtskg03
Agent Skill Group Logout Status Report
agtskg04
Agent Task Detail Activity Report
agtskg05
Agent Task Detail Performance Report
agtskg06
Outbound Option (Blended Agent) Status Report
agtskg07
Agent Skill Group Task Analysis Report
agtskg10
Outbound Option (Blended Agent) Predictive and
Progressive Tasks Detail Performance
Report
Report
agtskg11
Outbound Option (Blended Agent) Preview Task Detail
Performance Report
agtskg12
Outbound Option (Blended Agent) Reservation Task
Detail Performance Report
agtskg21
Agent Skill Group Task Summary Half Hour
Report
agtskg22
Agent Skill Group Task Summary Daily Report
agtskg23
Agent Skill Group Performance Summary Half Hour
Report
agtskg24
Agent Skill Group Performance Summary Daily
Report
agtskg25
Agent Skill Group Consolidated Half Hour
agtskg26
Agent Skill Group Consolidated Daily Report
agtskg27
Agent Skill Group Historical All Fields Report
agtskg28
Agent Skill Group Real Time All Fields Report
apgate11
Application Gateway Status Half Hour Report
appath01
Application Path Real Time Report
available (avail)