Cisco Cisco Unified Contact Center Enterprise 9.0(2) Betriebsanweisung
Index
IN-4
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Enterprise Skill Group Agent Status Report
Enterprise Skill Group Agent Status Report
MERGEFORMAT
entskg05
Enterprise Skill Group % Utilization of Ready Agents
Report
entskg06
Enterprise Skill Group Performance Half Hour
Report
entskg07
Enterprise Skill Group Performance Daily
entskg08
FTE for Enterprise Skill Group Half Hour Report
entskg09
Enterprise Skill Group Normalized Agent State
Report
entskg14
IPCC Rolling 5-Minute Enterprise Skill Group Status
Report
entskg27
Enterprise Skill Group Historical All Fields Report
entskg28
Enterprise Skill Group Real Time All Fields Report
entskg29
Enterprise Skill Group Logout Real Time Report
entskg30
IPCC Enterprise Skill Group Status Real Time
Report
entskg31
IPCC Enterprise Skill Group Task Summary Half Hour
Report
entskg32
IPCC Enterprise Skill Group Task Summary Daily
Report
entskg33
IPCC Enterprise Skill Group Performance Summary
Half Hour Report
entskg34
IPCC Enterprise Skill Group Performance Summary
Daily Report
entskg35
IPCC Enterprise Skill Group Consolidated Half Hour
Report
entskg36
IPCC Enterprise Skill Group Consolidated Daily
Report
I
imprule01
Import Status Real Time Report
imprule10
Import Rule Report
IPCC reports
service IPCC reports
P
perskg01
Peripheral Skill Group Status Real Time Report
perskg03
Peripheral Skill Group Agent State Status Report
perskg05
Peripheral Skill Group % Utilization of Ready
perskg08
FTE for Peripheral Skill Groups Half Hour Report
perskg09
Peripheral Skill Group Normalized Agent State
Report
perskg11
Outbound Option (Blended Agent) Statistics by Skill
Group Report
perskg12
Outbound Option (Blended Agent) Task Detail
Performance In Skill Groups Half Hour
Report
Report
perskg14
IPCC Rolling 5-minute Peripheral Skill Group Status
Report
perskg27
Peripheral Skill Group Historical All Fields Report
perskg28