Cisco Cisco E-Mail Manager Unity Integration Option Technische Referenzen
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1. Overview
Unified ICM Peripheral Gateway interacts with two Aspect software
packages on the Aspect Call Center ACD: the Application Bridge Event
Link Interface and the Real-Time Bridge. The PG uses the Application
Bridge Event Link interface to monitor agent status and call states. The
Event Link interface consists of a set of unsolicited messages that indicate
transitions in agent and call state.
packages on the Aspect Call Center ACD: the Application Bridge Event
Link Interface and the Real-Time Bridge. The PG uses the Application
Bridge Event Link interface to monitor agent status and call states. The
Event Link interface consists of a set of unsolicited messages that indicate
transitions in agent and call state.
The Peripheral Gateway uses the Aspect Real-Time Bridge to access real-
time agent group, trunk group, and application statistics. The PG requires
this data from the Aspect ACD for use in call routing and real-time
reporting.
time agent group, trunk group, and application statistics. The PG requires
this data from the Aspect ACD for use in call routing and real-time
reporting.
This chapter describes the options for connecting the Aspect Call Center
ACD to the Cisco Unified ICM PG. This chapter also lists the hardware
and software required for the Aspect Call Center to work with Unified
ICM.
ACD to the Cisco Unified ICM PG. This chapter also lists the hardware
and software required for the Aspect Call Center to work with Unified
ICM.