Cisco Cisco E-Mail Manager Unity Integration Option Technische Referenzen

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 Unified ICM

 Software Configuration

 

 

 

To migrate from sub-skill groups to skill groups with no ACD priority 
configured, you need to remove Unified ICM sub-skill groups. To do this, 
complete the following steps: 

1)  Remove all references to sub-skill groups in the router scripts and agent 

skill group membership. (See 

X

Figure 26

X

)  

 

2)  Clear the Override peripheral default mask check box in the 

Subgroup Mask tab in the skill group configuration (See 

X

Figure 25

X

). 

3)  Clear all check boxes in the Skill Group Mask tab in the Peripheral 

Explorer configuration (see 

X

Figure 24

X

). 

4)  Restart the PGs to reflect the change in the peripheral configuration.