Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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Unified ICM
Software Configuration
4. Migrating from Sub-skill Groups to Skill Groups with no ACD Priority
Configured:
To migrate from sub-skill groups to skill groups with no ACD priority
configured, you need to remove Unified ICM sub-skill groups. To do this,
complete the following steps:
configured, you need to remove Unified ICM sub-skill groups. To do this,
complete the following steps:
1) Remove all references to sub-skill groups in the router scripts and agent
skill group membership. (See
X
Figure 26
X
)
Figure 30: Router Scripts
2) Clear the Override peripheral default mask check box in the
Subgroup Mask tab in the skill group configuration (See
X
Figure 25
X
).
3) Clear all check boxes in the Skill Group Mask tab in the Peripheral
Explorer configuration (see
X
Figure 24
X
).
4) Restart the PGs to reflect the change in the peripheral configuration.