Cisco Cisco IP Contact Center Release 4.6.2 Technische Referenzen

are used by OPC as the default target skill group. Where only a base
default is created, it has a DefaultEntry value of 1. If sub-skill group
records are created, the primary sub-group has a DefaultEntry value
of 1, while the others have a DefaultEntry value of 2.

Note: An automatic DefaultEntry is created with each possible
combination of Peripheral and MRDomain (PeripheralID and
MRDOmainID) in the system. These entries are visible to
configuration applications but cannot be directly modified.

NOT NULL

DBCHAR

Deleted Flag. Stored as a character:

Deleted

• Y = Yes

• N = No

NULL

DESCRIPTION

Additional information about the group.

Description

AK-1 NOT NULL

VNAME32

An enterprise name for the skill group. This name must be unique
among all skill groups in the enterprise.

EnterpriseName

NULL

VTELNO10

The extension number for the service (used by Lucent DEFINITY
ECS).

Extension

NOT NULL

DBCHAR

Indicates whether or not this is an 'ICM picks the agent (IPTA)' skill
group:

IPTA

• Y = Yes, this is an IPTA skill group.

• N = No, this is not an IPTA skill group.

FK NOT NULL

DBINT

The Media Routing Domain with which this skill group is associated.
The default value is 1.

MRDomainID

AK-2, FK NOT
NULL

DBSMALLINT

Foreign key from Peripheral table.

PeripheralID

NOT NULL

VNAME32

Skill group name as known by the peripheral.

PeripheralName

AK-2 NOT NULL

DBINT

Skill group number as known by the peripheral.

PeripheralNumber

AK-2 NOT NULL

DBSMALLINT

The routing priority of this group for the skill:

Priority

• 1 = primary

• 2 = secondary

• 3= tertiary; etc.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)