Cisco Cisco IP Contact Center Release 4.6.2 Technische Referenzen

Note: The value 0 indicates a base skill group.

FK, IE-1 NULL

DBINT

Identifies an imported schedule associated with the skill group.

ScheduleID

NOT NULL

DBINT

The service level threshold, in seconds, for the ICM service level.

ServiceLevelThreshold

If this field is negative, the value of the ServiceLevelThreshold field
in the Service_Level_Threshold table (for this Peripheral/MRD pair)
is used.

The default value is -1 which means SL computation is disabled for
this SG.

NOT NULL

DBSMALLINT

Indicates how the ICM software calculates the service level for the
skillgroup.

ServiceLevelType

If this field is 0, the ICM uses the default specified for the associated
Peripheral/MRD pair in the Service_Level_Threshold table.

Possible values:

• 0 = Use Default

• 1 = Ignore Abandoned Calls

• 2 = Abandoned Call Has Negative Impact:

• 3 = Abandoned Call Has Positive Impact:

PK, FK, NOT NULL

DBINT

An identifier that is unique among all skill targets in the enterprise.

SkillTargetID

NOT NULL

DBSMALLINT

Indicates whether to use the SubSkillGroupMask field for the skill
group or to use the peripheral default:

SubGroupMaskType

• 0 = Use peripheral default.

• 1 = Override the peripheral default.

NULL

varchar(64)

A series of characters (Y and N) indicating which sub-skill groups
to create for the skill group. Ignored if SubGroupMaskType is 0.

SubSkillGroupMask

NOT NULL

DBCHAR

Indicates if the record can by deleted by a user. Default is Y.

UserDeletable

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)