Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
March 25, 2013
5
Cisco Supervisor Desktop User Guide
Introduction
Cisco Supervisor Desktop for Cisco Unified Contact Center Enterprise (Unified CCE) is
a robust computer telephony integration solution for single-site and multi-site IP-based
contact centers that is easy to deploy, configure, and manage. It provides supervisors
with powerful tools to increase productivity and improve customer satisfaction.
a robust computer telephony integration solution for single-site and multi-site IP-based
contact centers that is easy to deploy, configure, and manage. It provides supervisors
with powerful tools to increase productivity and improve customer satisfaction.
The features of Supervisor Desktop allow you to view real time statistics, monitor and
coach agents, and barge-in, intercept, and record active agent calls when necessary,
enabling effective management of agent resources.
coach agents, and barge-in, intercept, and record active agent calls when necessary,
enabling effective management of agent resources.
Intended Audience
This document is written for contact center supervisors who use Supervisor Desktop
on their computers.
on their computers.
What’s New in This Release
Cisco Supervisor Desktop 8.0 includes these new features:
■
Support for agent devices that are multi-line–enabled
■
Localization in two additional languages: Polish and Turkish