Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Using Supervisor Record Viewer

March 25, 2013

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1. From the Supervisor Desktop menu bar, choose Tools > Recorded Files. 

Supervisor Record Viewer starts with no day selected.

2. From the Day Select section, click one of the radio buttons to view the 

recordings made by your team on that date.

1. From the Day Select section of Supervisor Record Viewer, click the radio 

button for the date of the recording you want to review.

You can also click the Extended Lifetime radio button to view a list of all 
recordings that have been tagged for extended 30-day archiving. 

2. Select the recording you want to review.

3. Click the Play button, or choose Recording > Play from the menu bar.

Use the Pause or Stop buttons to control the recording playback, and the 
volume slider to control the playback volume.

There is a progress bar at the bottom of the screen that shows where you are 
within the recording. You can click the progress bar and drag it backwards or 
forwards to rewind or fast forward the recording. You must click Play again 
after you reposition the progress bar to restart the playback.

NOTE:  Playing a recording while you are monitoring a call is not 
supported.

NOTE:  In a High Availability system, recordings can be stored on 
either of the two recording servers, and all are displayed in Supervisor 
Record Viewer. If one of the servers becomes inactive and cannot be 
accessed, then the recordings stored on that server cannot be played, 
even though they continue to be displayed in Supervisor Record 

Team

The team to which the agent belongs.

Time

The time the recording was made.

Duration

The length of the recording in hh:mm:ss format.

Lifetime

The length of time the recording is archived: Normal is 7 days, 
Extended is 30 days.

Date Recorded

(Appears only when “Extended Lifetime” is selected in Day 
Select) The date the recording was made.

Table 22. 

Supervisor Record Viewer fields (continued)

Column Name

Description