Cisco Cisco Agent Desktop 8.0 Installationsanleitung
CAD 7.1 Feature Levels
November 2006
9
Agent-initiated call recording
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Cisco IP Communicator supported
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Cisco Unified Mobile Agent
supported
supported
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Cisco IP Phone Agent
Enterprise data
●
●
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Wrap-up data
●
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Reason codes
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Skill group data
●
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Agent-initiated recording
●
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Cisco Supervisor Desktop
Silent monitoring
●
●
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Barge-in
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●
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Intercept
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●
Recording
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●
Team messages (TMs)
●
●
●
Integrated browser
●
●
●
Supervisor work flows—tree control
node actions only
node actions only
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Supervisor work flows—all actions
●
Skill statistics
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●
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Real-time displays (text)
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●
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Real-time displays (charts)
●
Web page push to agents
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Cisco Desktop Administrator
Configure CAD, CAD-BE interface
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Configure work flows
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●
Configure CAD, CAD-BE integrated
browser
browser
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Standard
Enhanced
Premium