Cisco Cisco Agent Desktop 8.0 Installationsanleitung

Cisco CAD Installation Guide 7.1

November 2006

Operating Environment Language Requirements

The CAD services must be installed on machines running an English language
operating system.

The CAD desktop applications can be installed on machines running an English
language or a localized operating system. The following desktop applications are
localized:

■

Cisco Agent Desktop

■

Cisco Agent Desktop—Browser Edition

■

Cisco Supervisor Desktop

Cisco Desktop Administrator is not localized. However, it must be run on a machine
with a localized operating system in a non-English contact center so that chat
messages, tooltips, enterprise data names, and other communications within the
contact center are in the local language.

Microsoft Terminal Server for Windows 2003

Refer to Microsoft Terminal Server
documentation for minimum hardware
requirements

Table 3.

Server minimum operating systems and hardware

Operating System

VoIP and Recording &
Playback services on a
dedicated server

Base, VoIP, and
Recording & Playback
services coresident on a
server

Windows 2000 Server
Service Pack 4

1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

Windows 2000 Advanced
Server, Service Pack 4

1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

Windows 2003 Server,
Standard and Enterprise
Edition, Service Pack 1

1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

Table 2.

Desktop minimum operating systems and hardware — Continued

Operating System

Desktop Applications