Cisco Cisco Agent Desktop 8.0 Installationsanleitung

NOTE:  If you change these settings after initial setup, you must 
restart each Recording & Statistics service and the Sync service to 
ensure that the change is registered with them properly. 

Enter the host name or IP address of the ICM Admin Workstation (AW) Distributor. 

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If you have only one ICM AW Distributor, enter the information in the Primary 
section.

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If you are also using a secondary ICM AW Distributor, enter its location in the 
Secondary section.

NOTE:  If you change these host names or IP addresses after initial 
setup, you must restart each Recording & Statistics service and the 
Sync service to ensure that the change is registered with them 
properly. 

To enable supervisors to dynamically re-skill agents on their teams using the Cisco 
IPCC Agent Re-skilling Tool, select the Enabled check box in the Dynamic Reskilling 
section. This tool is a web-based application. If it is located on a secured server and 
requires a secure socket URL (https), select the Secured client connection check 
box. If you leave this box clear, the URL will use the http prefix.