Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Localization
November 2006
15
Localization
Supported Languages
In CAD 7.1(2), the CAD desktop applications are available in the languages displayed
in Table 1.
in Table 1.
Installation in Localized Contact Centers
The CAD services must be installed on machines running an English language
operating system.
operating system.
The CAD desktop applications can be installed on machines running either an English
language or a supported localized language operating system.
language or a supported localized language operating system.
Cisco Desktop Administrator, although available only in English, must be installed on
a machine running a supported localized language operating system in order to be
able to create reason codes, wrap-up data, and other communications with agents in
the localized language.
a machine running a supported localized language operating system in order to be
able to create reason codes, wrap-up data, and other communications with agents in
the localized language.
Table 1.
CAD applications and supported languages.
Supported
Language
Language
CAD
CAD-BE
CSD
IPPA
CDA
Simplified Chinese
×
×
×
Danish
×
×
×
×
Dutch
×
×
×
×
English
×
×
×
×
×
French
×
×
×
×
German
×
×
×
×
Italian
×
×
×
×
Japanese
×
×
×
×
*
* IP Phone Agent does not support Japanese if it is running on a SIP phone. Reason codes and
wrap-up data must be Katakana half-width in Shift-JIS format. Kanji will not display properly.
Korean
×
×
×
Brazilian Portuguese
×
×
×
×
Spanish
×
×
×
×
Swedish
×
×
×
×