Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The Desktop Administrator interface has two panes. The left pane is a navigation 
tree similar to that found in Windows Explorer. The right pane displays the 
application that you choose in the left pane. 

The root of the navigation tree is Locations. Underneath Locations is a list of the 
logical contact centers set up in your system. Underneath each logical contact 
center is a list of the applications that administer Agent Desktop and Supervisor 
Desktop for that logical contact center.

When you select a node on the navigation tree, the menu bar and 

toolbar of Desktop Administrator change to reflect the design of that 
node’s application. 

Use these mouse or keyboard actions in the left pane to navigate the tree.

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Double-click an icon/application name to expand or collapse the tree.

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Click the plus sign ( + ) to expand the tree.

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Click the minus sign ( – ) to collapse the tree.

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Right-click to rename or delete a node (not available for all nodes).