Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide
224
January 16, 2013
10. After you finish recording the macro, press the macro hot key to bring up the
Macro Recorder Suspended dialog box, then click End Recording. The Macro
Editor window appears.
Editor window appears.
11. To test your macro, click Playback. You can make changes to the macro in the
Edit window, and you can test the changes by clicking Playback.
12. When you are satisfied with the macro, click OK to save it and add it to the list
of available macros that can be selected as actions.
13. Select the new macro and click OK. The Voice Contact Work Flow window
appears. Notice that the macro has been added to the list of actions for the
selected rule and event.
selected rule and event.
After you record both macros, they appear in the Actions pane. Ensure that they
appear in the order shown in
appear in the order shown in
Vi Macro Text
The following text appears in the Macro Editor dialog box:
The following text appears in the Macro Editor dialog box:
[APPLICATION:HOSTEXPLORER=1 - DEFAULT (DEACON)]
[SHIFT] H
/
[DATA FIELD:CALLING#]
[ENTER]
/
[SPACE]
[ENTER]
L
L
[SHIFT] [CONTROL] [RIGHT-ARROW]
[SHIFT] [CONTROL] [RIGHT-ARROW]
[SHIFT] [CONTROL] [RIGHT-ARROW]
[ALT] E
C
[SHIFT] H
/
[DATA FIELD:CALLING#]
[ENTER]
/
[SPACE]
[ENTER]
L
L
[SHIFT] [CONTROL] [RIGHT-ARROW]
[SHIFT] [CONTROL] [RIGHT-ARROW]
[SHIFT] [CONTROL] [RIGHT-ARROW]
[ALT] E
C
Figure 127. Macros in the Actions pane