Cisco Cisco IP Contact Center Release 4.6.2 Technische Referenzen
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Service_Real_Time Table
AnswerWaitTimeTo5
Sum of answer wait time in seconds for all
incoming calls to the service during the current
five-minute interval.
incoming calls to the service during the current
five-minute interval.
DBINT
NULL
AnswerWaitTimeToday
Sum of answer wait time in seconds for all
incoming calls to the service since midnight.
incoming calls to the service since midnight.
DBINT
NULL
AutoOutCallsHalf
Number of AutoOut (predictive) calls made by
agents for this service that ended during the
half-hour interval. The value is updated in the
database when the after-call work time associated
with the call (if any) has completed.
agents for this service that ended during the
half-hour interval. The value is updated in the
database when the after-call work time associated
with the call (if any) has completed.
Unsupported for Outbound Option.
DBINT
NULL
AutoOutCallsNow
Number of agents currently talking on AutoOut
(predictive) calls for the service.
(predictive) calls for the service.
Unsupported for Outbound Option.
DBINT
NULL
AutoOutCallsOnHoldHalf
Number of ended AutoOut (predictive) calls that
agents in the service have placed on hold at least
once. The value is updated in the database when
the after-call work time associated with the call (if
any) has completed.
agents in the service have placed on hold at least
once. The value is updated in the database when
the after-call work time associated with the call (if
any) has completed.
Unsupported for Outbound Option.
DBINT
NULL
AutoOutCallsOnHoldTimeHalf
Number of seconds that AutoOut (predictive) calls
were placed on hold by agents in the skill group
during the half-hour interval. This data element is
based on HoldTime. The value is updated in the
database when the after-call work associated with
the call (if any) has completed.
were placed on hold by agents in the skill group
during the half-hour interval. This data element is
based on HoldTime. The value is updated in the
database when the after-call work associated with
the call (if any) has completed.
Unsupported for Outbound Option.
DBINT
NULL
AutoOutCallsOnHoldTimeTo5
Total handle time, in seconds, for AutoOut
(predictive) calls
(predictive) calls
by agents for this
service that ended since midnight. Handle time
includes WorkTime, TalkTime, and HoldTime.
The value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
includes WorkTime, TalkTime, and HoldTime.
The value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
Unsupported for Outbound Option.
DBINT
NULL
AutoOutCallsOnHoldTimeToday
Number of seconds AutoOut (predictive) calls
were placed on hold by agents for this service
since midnight. This data element is based on
HoldTime. The value is updated in the database
when the after-call work associated with the call
(if any) has completed.
were placed on hold by agents for this service
since midnight. This data element is based on
HoldTime. The value is updated in the database
when the after-call work associated with the call
(if any) has completed.
Unsupported for Outbound Option.
DBINT
NULL
Table 2-352 Service_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option