Cisco Cisco IP Contact Center Release 4.6.2 Technische Referenzen

AutoOutCallsOnHoldTo5

Total number of AutoOut (predictive) calls made 
for this service that ended since midnight. The 
value is updated in the database when the 
after-call work time associated with the call (if 
any) has completed.

Unsupported for Outbound Option.

DBINT

NULL

AutoOutCallsOnHoldToday

Number of ended AutoOut (predictive) calls that 
agents for this service have placed on hold at least 
since midnight. The value is updated in the 
database when the after-call work time associated 
with the call (if any) has completed.

Unsupported for Outbound Option.

DBINT

NULL

AutoOutCallsTalkTimeHalf

Total talk time, in seconds, for AutoOut 
(predictive) calls 

 by the service that ended 

during the half-hour interval. This value includes 
the time spent from the call being initiated to the 
time the agent begins after-call work for the call. 
It is based on TalkTime. It therefore includes the 
HoldTime associated with the call. 
AutoOutCallsTalkTime is updated in the database 
when the after-call work time associated with the 
call (if any) has completed.

Unsupported for Outbound Option.

DBINT

NULL

AutoOutCallsTalkTimeTo5

Total talk time, in seconds, for complete

Unsupported for Outbound Option.d AutoOut 
(predictive) calls 

 by the service during the 

current five-minute interval. This value includes 
the time spent from the call being initiated to the 
time the agent begins after-call work for the call. 
It is based on TalkTime. It therefore includes the 
HoldTime associated with the call. 
AutoOutCallsTalkTime is updated in the database 
when the after-call work time associated with the 
call (if any) has completed.

Unsupported for Outbound Option.

DBINT

NULL